The future has arrived, and it’s here in the form of Agentforce. Imagine a world where autonomous agents handle complex tasks, streamline workflows, and drive unprecedented levels of productivity—this is what we showcased at Dreamforce 2024. Over 10,000 autonomous agents came to life, built by Salesforce customers to solve specific business challenges, all within minutes. This is not just about speed; it's about transforming how businesses operate.
In just a few minutes, attendees described their use cases using a cutting-edge, AI-powered Slack app connected to a Large Language Model (LLM). The result? Fully functional AI agent prototypes. As one participant said, “It took three minutes to make it, and it started working right away.” Another attendee echoed this sentiment: “The builder let us create the agent conversationally, selecting the right actions and deploying them super quickly.”
The real magic of Agentforce is its power to reduce manual work and automate repetitive tasks. It’s a game-changer for admins, developers, and companies of all sizes. As one customer declared, "This is going to be life-changing for our teams." Whether it's enhancing customer service, improving sales processes, or optimizing marketing campaigns, the potential for Agentforce is limitless.
Feedback from pilot customers like Disney, OpenTable, Saks, and Wiley has been overwhelmingly positive. With Agentforce Atlas, the next-gen reasoning engine, these agents are delivering results that are one-third more accurate and twice as relevant compared to previous AI solutions. The impact is already clear: faster resolution times, better customer experiences, and smarter decision-making.
Marc Benioff, Salesforce Chair and CEO, summed it up perfectly: "The only way for customers to believe how easy it is to build and deploy autonomous agents is to experience it firsthand." And so, thousands of customers and employees came together at Dreamforce to do just that in the Agentforce Launch Zone—the largest live AI creation event ever held.
Attendees lined up throughout Dreamforce to get their first hands-on experience building AI agents. "It was like a sold-out concert," said Vikram Mediratta, Senior Director of AI at Salesforce. The energy was electric as attendees quickly built and deployed their first AI agents, testing real-world use cases. It’s clear that Agentforce isn’t just a glimpse of the future—it’s here, and it’s transforming industries now.
Don’t DIY Your AI
Agentforce offers something truly revolutionary: an easy-to-use, low-code platform that integrates with existing systems and apps, eliminating the complexities of building and maintaining AI models from scratch. No hyperscale infrastructure setups, no data management headaches—just instant access to accurate, low-hallucination AI that delivers fast, tangible business value.
Beyond Dreamforce, Salesforce is extending the Agentforce experience with over 20 “Agentforce World Tours” in cities worldwide, giving more customers the chance to experience the transformative power of Agentforce. These tours will bring the same hands-on opportunities for customers to build, customize, and deploy their AI agents.
Why It Matters
Executives everywhere are feeling the pressure to adopt AI, but they’re often slowed down by the complexities of do-it-yourself implementations. Agentforce changes that dynamic entirely. With Agentforce, any organization can easily build AI agents tailored to their needs—at a fraction of the cost and time associated with traditional AI projects.
For over 25 years, Salesforce has guided businesses through every major technological shift—from cloud to mobile, social to AI. Now, with Agentforce, we’re leading the next evolution of AI: intelligent agents that seamlessly integrate with CRM, scaling workforces and augmenting employees in ways never before possible. Our bold vision is clear—empowering one billion Agentforce agents by the end of 2025, transforming how businesses operate and thrive.
Customer Success
The real-world impact of Agentforce is already being felt. Companies like Wiley have seen case resolutions increase by over 40% since implementing their first AI agents, all thanks to Agentforce. "It's given our service teams the bandwidth to handle more complex issues while the agents manage routine tasks," said Kevin Quigley, Senior Manager of Continuous Improvement at Wiley.
This is the new frontier of AI—where humans and agents work together, where workflows are simplified, and where businesses can scale faster than ever. With Agentforce, the future of work is here, and it's reshaping industries from the ground up.